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Nicholas Residential PropertyFile Client Portal

Property File

Get access to your account from any device 24/7

  • Tenancy term dates and deposit information.
  • Account balance, charges and corresponding receipts.
  • Reporting maintenance issues and tracking their progress.
  • We let you know important events such as when inspections are booked.

Why rent with Nicholas Residential?

  • Wide range of properties

    We cover a vast area and have a large range of properties from one-bedroom apartments to large detached family properties.

  • We'll listen to you

    Let us know your requirements, budget and ideal location and we’ll help you discover your best options available. Our local knowledge will help us find the right home for you.

  • Fully compliant

    We are a member of ARLA, the client money protection scheme (CMP) and the Tenancy Deposit Scheme NI. We also ensure our agents are fully up-to-date with lettings regulations and compliance.

  • Jump the queue

    Register with us online to stay informed of available properties before they hit our websites and property portals.

  • A Dedicated tenant portal

    Full access to our dedicated tenant portal that you can access 24/7.

We are members of the Association of Residential Letting Agents (ARLA)

The Renting Process


  • I need to find a place to rent – what do I do first?

    Before you start searching for your new home it’s a good idea to determine your requirements in terms of location, budget and size. Make sure to consider that when you first move into a property you will need to provide a deposit equivalent to one month’s rent.

  • What documents do I need to provide to support my application?

    - Photo ID (driving license or passport)
    - Proof of address (bank statement or utility bill dated within the last 3 months)
    - Proof of income (last 3 month’s payslips)
    - Guarantor details
    - Previous landlord details

  • How much do I have to pay as a deposit?

    A deposit equivalent to one month’s rent is required to secure a property.

  • What happens to my deposit?

    Your deposit is held with the Tenancy Deposit Scheme Northern Ireland, details of which will provided within the first 30 days of your tenancy agreement.

  • How do I get my deposit back?

    At the end of the tenancy the property will be inspected and provided there are no issues, the property has been left to the standard noted on the initial inventory and that the property has also been professionally cleaned to include carpets, curtains, bedding, windows, cooker etc the deposit will be returned. Any dispute regarding deposits may be resolved using the Tenancy Deposit Scheme dispute resolution service. If the property has been returned in the same condition as the beginning of the tenancy, the deposit will normally be returned within 28 days.

  • What is a guarantor’s role?

    A guarantor is someone who agrees to take responsibility for a tenant’s obligations under a lease agreement. Their primary role is to provide additional assurance to the landlord that if the tenant is unable to fulfil their obligations , the guarantor will step in to cover these responsibilities. This includes paying any rent arrears incurred or pay for any damage costing more than the deposit.

    A guarantor will need to go through the same referencing process as the person applying for the property. They will need to be a UK homeowner and be in full time employment.

  • How do I pay rent?

    Rent should be paid on the 1st of every month by standing order or bank transfer.

  • What if something unexpected happens and I will be late paying my rent?

    If for whatever reason, you become aware that rent due will be paid late, then the office should be contacted immediately to discuss the situation (only where Nicholas Residential is managing the letting on behalf of the landlord)

  • What is the inventory?

    An inventory is a schedule of condition of the property that you are moving into, including fixtures, fittings and furnishings. This will be prepared prior to you moving into the property and will be used in conjunction with the check out report at the end of the tenancy, to ensure that the property is left in the same condition as when you moved in. The inventory will be a collection of written condition and photographic evidence of the condition of the property.

  • What is a property inspection and how often will it occur?

    Your landlord or letting agent will schedule visits to your property to make sure that the property is being looked after and maintained in a good condition as well as looking for any potential maintenance issue. The first inspection normally takes place 3 month’s after you first move into a property, and then every 6 months thereafter. You will get at least 24 hours’ notice before any inspection takes place.

  • Can I redecorate or make any changes to the property.

    A tenant can only decorate or many any changes if the landlord has given permission in writing. If the property is managed by Nicholas Residential, the tenant would need to send us an email detailing what work they would like to carry out and whether they will return the property to its original condition when they move out. The tenant would still need written approval from Nicholas Residential before carrying out any works.

  • Am I allowed to keep a pet.

    You can only keep a pet if the tenancy agreement provides you with consent to do so. If you intend to keep a pet at the property, you must notify us when going through the application process. It is up to the landlord whether to accept your request for a pet.

  • How do I report a maintenance issue?

    Any maintenance issues should be reported through your Propertyfile account.

    Non urgent repairs will be looked at during normal working hours.

  • Are Nicholas Residential members of any accredited professional bodies?

    Nicholas Residential are members of the National Association of Estate Agents (NAEA) as well as the Association of Residential Letting Agents (ARLA). We are also members of the Property Redress Scheme and all of our deposits are managed through the custodial scheme with the Tenancy Deposit Scheme Northern Ireland.

  • What happens if we are a group on a joint tenancy and one of us wants to leave?

    If a tenant wishes to move out of a property and the rest of the tenants want to remain, it will be the responsibility of the person planning to leave to find a replacement for their room. The property manager will explain the process and send the required forms to be completed to proceed with the tenancy swap. The cost of drawing up the new paperwork is £150+vat. The replacement tenant will need to apply using our rental application form and pass our referencing process.

  • How do I end my tenancy early?

    Leases are legally binding contracts and any early lease terminations are subject to the agreement of the landlord in exceptional circumstances. Requests to do so must be made in writing. The cost of remarketing and re-letting will be made by the tenant. In addition, rent must continue to be paid until a suitable alternate tenant is secured and a new tenancy commences.

  • How do I terminate my tenancy at the end of the original lease term?

    A tenant must give a minimum of 4 weeks’ notice before the end of their tenancy if they wish to vacate the property at the end of their lease term.

Nicholas Residential Google Reviews
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